01Which hospitals can approach Apex Billing & Settlement?+
Private hospitals, nursing homes, and other eligible healthcare facilities seeking assistance with government healthcare claims, reconciliation, or scheme empanelment can contact us for an initial discussion.
02Do you assist with CGHS claims?+
We can discuss CGHS-related claim review, documentation, reconciliation, and follow-up requirements, subject to the agreed scope, applicable procedures, and operational eligibility.
03Can you help with old pending claims?+
We can assess available records and identify potential next steps. Feasibility depends on claim status, documentation, deadlines, limitation periods, scheme rules, and available remedies.
04Do you guarantee recovery?+
No. Claim admissibility and settlement depend on the relevant facts, supporting evidence, applicable rules, and the competent authority’s decision.
05How does the success-based fee work?+
The applicable fee is defined in a written agreement. It specifies the qualifying recovery, fee calculation, exclusions, partial settlements, and payment obligations. Exact commercial terms are discussed before work begins.
06Can you help a hospital that is not empanelled?+
We can help assess the hospital’s profile and coordinate the application process for potentially relevant schemes. Final approval remains with the competent authority.
07Can a non-empanelled hospital provide cashless treatment?+
This depends on the specific scheme, hospital status, beneficiary eligibility, and applicable referral or authorisation requirements. No scheme-funded cashless treatment should be promised without the necessary approvals.
08What documents are required?+
An initial review may require a claim summary, claim references, outstanding amount, relevant scheme, submission dates, and high-level status information. Detailed documents can be requested through an agreed secure channel.
09Do you serve hospitals throughout India?+
Our intended coverage is pan-India, subject to the scheme involved, operational feasibility, and the agreed scope of services.
10How can we get started?+
Contact us with your hospital’s name, location, relevant scheme, approximate outstanding amount, and a short description of the issue. We will discuss the appropriate next steps.